Three questions NOT to ask during usability testing

Sorry… this is just a quick redirect to a very good article by user research expert Jared Spool, of UIE. He writes that is is all-too-easy to ask just the wrong question during a test session – one that can waste time, or have us barking up the wrong tree when it comes to assessing usability issues.

Briefly, these are:

  • Asking about the future
  • Asking how the participant would design a feature
  • Asking by providing their reason.

Good stuff. Have a look.

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