Sorry… this is just a quick redirect to a very good article by user research expert Jared Spool, of UIE. He writes that is is all-too-easy to ask just the wrong question during a test session – one that can waste time, or have us barking up the wrong tree when it comes to assessing usability issues.
Briefly, these are:
- Asking about the future
- Asking how the participant would design a feature
- Asking by providing their reason.
Good stuff. Have a look.