More Kano anyone?

Well, it looks as though January is Kano Month. First, we had  Jason Mesut’s introduction to the Kano model, which I posted a bit about here just last week, and now there’s another illuminating take on this tool for exploring prioritisation and user satisfaction, this time from none other than Jared Spool.

It includes some great examples from the front line of UX design, as well as some ideas for application.

Kano model diagram

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